Instaclustr Status

Resolved Console Unable to list Clusters in Some Accounts

An issue has been identified where the console is unable to display the list of clusters for a small subset of accounts. Our Engineers are working to identify the problem, in the mean time if you have any questions or need help accessing your cluster information don't hesitate to reach out to [email protected]

Resolved Slow to provision new instances or replace nodes.

There is an issue with a third party provider (container hub) that is slowing provisioning of new clusters, addition of nodes replacement of instances. We are investigating/monitoring this issue and will continue to update as more information becomes available. Availability of existing clusters is unaffected and monitoring is unaffected.

Resolved Issues Provisioning new Nodes

We are currently experiencing issues with provisioning new nodes, and are currently investigating.

Resolved A very small subset of customer clusters will fail to deliver metrics sporadically

The issue has been identified and we are working on a solution

Resolved Some users see a blank screen when attempting to sign up

We are currently investigating this issue. Monitoring and Cluster operations are fully operational. We are investigating this problem and will continue to provide updates as appropriate.

Resolved Issues affecting multiple clusters in AWS ap-northeast-1

AWS identified network connectivity issues for some EC2 instances and degraded volume performance for some EBS volumes in a single Available Zone in ap-northeast-1 region

Resolved Unable to submit additional information to an existing support ticket

Users of our support portal may not be able to respond, or submit additional information, to an existing support ticket using the support portal page. Users can reply directly to emails sent by our support system, or use our online chat feature. Creating a new support ticket is still operational. We are investigating this issue.

Resolved Intermittent problems with provisioning new clusters on AWS

We are currently investigating an issue causing intermittent failures to create new AWS nodes. Operations of existing clusters are unaffected. We have identified the issue as being related to a problem with AWS IAM API's. We are monitoring the problem.

Resolved Issue receiving support emails

We are currently experiencing issues receiving emails at [email protected] email address. Please use the web form or chat at support.instaclustr.com if you need to contact us.

Resolved Instaclustr Website Unavailable

The Instaclustr website www.instaclustr.com is unavailable as an unexpected result of a planned migration. Cluster operations are unaffected, and the Instaclustr Management Console is fully operational and available at: https://console.instaclustr.com