Outage in Instaclustr

Provisioning on AWS is unavailable

Resolved Major
February 22, 2024 - Started 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

AWS is reporting increased error rates and latencies for IAM APIs. The issue is occurring due to AWS IAM service increased error rates. AWS is investigating increased error rates for AWS Identity and Access Management (IAM). Authentication and authorization of existing users, credentials, roles, policies are not impacted.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/22/2024 03:33AM

After AWS has fixed their IAM Operation issue, we have tested the new node provisioning, replace and resize features using AWS platform is working fine.

IDENTIFIED 2 months ago - at 02/22/2024 03:09AM

Currently, AWS is focused on mitigating the issue resulting in propagation delays to reduce the API error rate first, after that they will shift toward full resolution, and then towards understanding root cause and preventing recurrence.
During this issue, customers may also be unable to load portions of the IAM Management Console, or may receive a message when attempting to navigate to the IAM Management Console homepage that says “IAM service page is currently unavailable”.
We will continue to provide additional updates as we have them, or within the next 60 minutes.

IDENTIFIED 2 months ago - at 02/22/2024 02:28AM

According to AWS following are the affected AWS services:

Informational (16 services)

AWS Amplify, AWS App Runner, AWS Client VPN, AWS CloudFormation, AWS IAM Identity Center, AWS IoT Core, AWS Organizations, AWS Service Catalog, AWS Systems Manager, AWS Verified Access, Amazon API Gateway, Amazon Elastic Container Service, Amazon Elastic Kubernetes Service, Amazon Elastic Load Balancing, Amazon VPC IP Address Manager, Reachability Analyzer

IDENTIFIED 2 months ago - at 02/22/2024 02:17AM

AWS is reporting increased error rates and latencies for IAM APIs.
The issue is occurring due to AWS IAM service increased error rates. AWS is investigating increased error rates for AWS Identity and Access Management (IAM). Authentication and authorization of existing users, credentials, roles, policies are not impacted.

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