Outage in Instaclustr

Private Network Cluster Provisioning Failure for AWS in EU_WEST_3

Resolved Minor
February 07, 2024 - Started 3 months ago - Lasted 31 minutes
Official incident page

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Outage Details

We are currently experiencing issues with provisioning clusters on AWS through the Cluster Management API and Management Console. It appears only EU_WEST_3 is affected at this stage. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/07/2024 11:08PM

This incident has been resolved.

MONITORING 3 months ago - at 02/07/2024 10:53PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 02/07/2024 10:48PM

We are currently experiencing issues with provisioning clusters on AWS through the Cluster Management API and Management Console. It appears only EU_WEST_3 is affected at this stage. Our team is actively working on resolving this problem and we apologise for any inconvenience caused.

Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational.

Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

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