Outage in Instaclustr

Cluster provisioning delayed

Resolved Minor
April 10, 2024 - Started 22 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues with provisioning clusters. Provisioning clusters is taking an extended amount of time. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 04/10/2024 06:39AM

Following the implementation of the fix, cluster provisioning performance has returned back to normal.

If you have any concerns or if you encounter any issues, please don't hesitate to reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

IDENTIFIED 22 days ago - at 04/10/2024 05:43AM

The issue has been identified and we are currently working on applying a fix.

Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

INVESTIGATING 22 days ago - at 04/10/2024 05:05AM

We are currently experiencing issues with provisioning clusters. Provisioning clusters is taking an extended amount of time.
Our team is actively working on resolving this problem and we apologise for any inconvenience caused.

Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational.

Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

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