Outage in IT Glue

IT Glue Platform Unavailable - North America

Resolved Major
March 31, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating reports of a resurgence of the earlier issue that prevents access to IT Glue in our North American Data Center. You may see 502 Bad Gateway or other error pages on accessing the app. We will provide further details here as soon as we can, thank you for your patience. Region: North America Applications: Web App, Mobile App, Chrome Extension
Components affected
IT Glue North America Primary File Services IT Glue North America Primary Application Services

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 03/31/2022 06:07PM

We have implemented changes to address the underlying issue and are currently monitoring results. We are seeing performance improve as we move towards a full resolution. We will have more updates soon. Thank you for your patience.

INVESTIGATING over 3 years ago - at 03/31/2022 04:39PM

We’re still actively investigating this issue. We’re on the case and will provide another update once we have more details to share. We’re sorry for the inconvenience.

INVESTIGATING over 3 years ago - at 03/31/2022 03:57PM

We are investigating reports of a resurgence of the earlier issue that prevents access to IT Glue in our North American Data Center. You may see 502 Bad Gateway or other error pages on accessing the app. We will provide further details here as soon as we can, thank you for your patience.

Region: North America
Applications: Web App, Mobile App, Chrome Extension

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