Outage in IT Glue
Datto BCDR - Server3188 (Canada Region) - Cloud Operations Service Impact
Resolved MajorIncident Report
Summary AI Generated
Datto BCDR users paired to Server3188 in the Canada region experienced degraded offsite capabilities for approximately 2.7 hours. The Kaseya Engineering Team investigated and resolved the incident on September 15, 2026, within the same morning it began.
We are aware of a problem where Datto BCDR users paired to Server3188 in the Canada region are experiencing degraded offsite capabilities.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/15/2026 03:38PM
This incident has been resolved.
INVESTIGATING
2 days ago - at 09/15/2026 01:02PM
We are aware of a problem where Datto BCDR users paired to Server3188 in the Canada region are experiencing degraded offsite capabilities.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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