Outage in IT Glue
Spanning - Canada and Asia-Pacific Regions - CA/AP-based Spanning Customers Unable To Login
Resolved MajorIncident Report
Summary AI Generated
Spanning customers across Canada, Asia-Pacific, and the US regions were unable to log in to their accounts for approximately 3.2 hours. Investigation revealed the impact extended beyond the initially identified Canada and Asia-Pacific regions to also include US-based customers. A fix was deployed restoring full account access across all affected regions, with the incident confirmed resolved after a monitoring period.
We are aware of a problem where Spanning customers hosted in the Canada and Asia-Pacific regions are currently unable to login to their accounts.
The Kaseya Engineering Team is currently investigating this issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/14/2026 07:58PM
This incident has been resolved.
MONITORING
3 days ago - at 09/14/2026 06:34PM
Following the identification of issues affecting customer account access in the Canada and Asia-Pacific regions, further investigation determined that customers in the US region were also impacted.
A fix has been deployed, and full access to Spanning accounts has been restored across all affected regions.
Our R&D team is monitoring for any other issues.
INVESTIGATING
3 days ago - at 09/14/2026 04:53PM
We are aware of a problem where Spanning customers hosted in the Canada and Asia-Pacific regions are currently unable to login to their accounts.
The Kaseya Engineering Team is currently investigating this issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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