Outage in IT Glue
[KaseyaOne & Kaseya Store] Salesforce Global Service Disrution Impacting KaseyaOne and Kaseya Store Services
Resolved MajorIncident Report
Summary AI Generated
A global Salesforce service disruption caused a ~6-hour partial outage affecting KaseyaOne and Kaseya Store, preventing customers from managing subscriptions, accessing the Professional Services page, and using Kaseya Store functionality. The Kaseya Store recovered first, with remaining KaseyaOne issues clearing shortly after. Both services were confirmed fully restored and monitored for stability before the incident was closed.
We are currently experiencing a partial service disruption affecting some KaseyaOne and Kaseya Store functionality.
Customers may experience issues when viewing or managing Subscriptions and when accessing the Professional Services page, and when viewing or attemtping to use Kaseya Store data and functionalities.
This disruption is related to an ongoing global Salesforce service disruption. Our Engineering team is actively monitoring the situation and its impact on KaseyaOne and Kaseya Store services.
We will provide further updates as more information becomes available.
Thank you for your patience and understanding.
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Latest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 09/16/2026 03:20PM
After continued monitoring, KaseyaOne and Kaseya Store services have remained healthy. This issue is resolved.
MONITORING
about 19 hours ago - at 09/16/2026 01:02PM
The Engineering team confirmed that we no longer see issues related to either KaseyaOne or Kaseya Store functionality; both services are healthy now.
We continue to monitor the situation to ensure we promptly detect and advise of any regressions, should they occur, while the Salesforce Service Status is not marked as fully resolved.
IDENTIFIED
about 22 hours ago - at 09/16/2026 10:31AM
We continue to monitor the status of the Salesforce service disruption and its effects on our services.
The Kaseya Store appears to have recovered, however, some KaseyaOne functionalities are still impacted by the issue.
IDENTIFIED
about 23 hours ago - at 09/16/2026 09:06AM
We are currently experiencing a partial service disruption affecting some KaseyaOne and Kaseya Store functionality.
Customers may experience issues when viewing or managing Subscriptions and when accessing the Professional Services page, and when viewing or attemtping to use Kaseya Store data and functionalities.
This disruption is related to an ongoing global Salesforce service disruption. Our Engineering team is actively monitoring the situation and its impact on KaseyaOne and Kaseya Store services.
We will provide further updates as more information becomes available.
Thank you for your patience and understanding.
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