Outage in IT Glue

Datto Endpoint Backup for PC - Cloud Siris 299242 - Degraded Cloud Operations

Minor

September 16, 2026 - Started about 13 hours ago
Official incident page

Incident Report

We are aware of a problem where Datto Endpoint Backup for PC users paired to Cloud Device 299242 can experience degraded backup and recovery performance. The Kaseya Engineering Team is currently investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

MONITORING about 9 hours ago - at 09/16/2026 11:01PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 13 hours ago - at 09/16/2026 07:39PM

We are aware of a problem where Datto Endpoint Backup for PC users paired to Cloud Device 299242 can experience degraded backup and recovery performance.

The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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