Outage in Jira Software

Elevated Internal Server Errors 500 for some tenants

Resolved Major
March 20, 2023 - Started about 2 years ago - Lasted 3 days
Official incident page

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Outage Details

We're experiencing an elevated level of API errors and are currently looking into the issue.
Components affected
Jira Software Viewing content
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/23/2023 07:21PM

We migrated the high traffic tenants to a different RDS instance to stop the DB saturation. This issue is now resolved.

MONITORING about 2 years ago - at 03/22/2023 10:01PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 03/21/2023 04:53PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 03/21/2023 03:42PM

We are continuing to investigate this issue.

MONITORING about 2 years ago - at 03/20/2023 08:20PM

A Fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 03/20/2023 08:16PM

We're experiencing an elevated level of API errors and are currently looking into the issue.

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