Outage in Jira Software

Confluence, JIRA and JSM unavailability or degraded experience for some EU users

Resolved Minor
May 01, 2025 - Started 6 months ago - Lasted 9 minutes
Official incident page

Incident Report

From 7:37 to 8:06 UTC, we experienced issues that made Confluence, JIRA, and JSM unavailable or degraded the experience of some users in the European region. The issue has been mitigated, and services operate normally for all impacted customers. We will continue to monitor it closely for stability.
Components affected
Jira Software Viewing content Jira Software Create and edit Jira Software Search Jira Software Administration Jira Software Marketplace Jira Software Mobile Jira Software Purchasing & Licensing Jira Software Signup Jira Software Automation for Jira Jira Software Authentication and User Management Jira Software Notifications

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/01/2025 08:44AM

Between 7:37 and 8:06 UTC, Confluence, Jira, and JSM were unavailable or experienced degraded performance for some users in the European region. The issue has now been resolved, and the services are operating normally for all impacted customers.

MONITORING 6 months ago - at 05/01/2025 08:36AM

From 7:37 to 8:06 UTC, we experienced issues that made Confluence, JIRA, and JSM unavailable or degraded the experience of some users in the European region. The issue has been mitigated, and services operate normally for all impacted customers.
We will continue to monitor it closely for stability.

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