Outage in Jira Software

Confluence, JIRA and JSM unavailability or degraded experience for some EU users

Resolved Minor

May 01, 2025 - Started 10 months ago - Lasted 9 minutes
Official incident page

Incident Report

From 7:37 to 8:06 UTC, we experienced issues that made Confluence, JIRA, and JSM unavailable or degraded the experience of some users in the European region. The issue has been mitigated, and services operate normally for all impacted customers. We will continue to monitor it closely for stability.

Components affected

Jira Software Viewing content Jira Software Create and edit Jira Software Authentication and User Management Jira Software Search Jira Software Notifications Jira Software Administration Jira Software Marketplace Jira Software Mobile Jira Software Purchasing & Licensing Jira Software Signup Jira Software Automation for Jira

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 05/01/2025 08:44AM

Between 7:37 and 8:06 UTC, Confluence, Jira, and JSM were unavailable or experienced degraded performance for some users in the European region. The issue has now been resolved, and the services are operating normally for all impacted customers.

MONITORING 10 months ago - at 05/01/2025 08:36AM

From 7:37 to 8:06 UTC, we experienced issues that made Confluence, JIRA, and JSM unavailable or degraded the experience of some users in the European region. The issue has been mitigated, and services operate normally for all impacted customers.
We will continue to monitor it closely for stability.

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