Outage in Jira Software
Degraded performance of Cloud Products when selecting users or teams
Resolved MinorIncident Report
We are actively investigating reports of performance degradation affecting the ability to select users and teams in specified fields on certain sites.
We will share updates here as more information is available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 16 hours ago - at 02/20/2026 12:26PM
This issue has been resolved and all services are functional.
IDENTIFIED
about 21 hours ago - at 02/20/2026 07:13AM
We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.
We are continuing to work towards mitigating this issue for all users and products.
We anticipate our next update to be posted within 6 hours or sooner based on significant progress.
IDENTIFIED
about 24 hours ago - at 02/20/2026 04:14AM
Customers using Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.
We are continuing to work towards mitigating this issue for all users and products.
We anticipate our next update to be posted within 6 hours as we continue our investigation.
IDENTIFIED
1 day ago - at 02/20/2026 02:52AM
Our team has identified components of Jira Service Management that are also impacted by this incident and we have updated our notifications here appropriately.
We anticipate our next update to be posted within 8 hours, as our team continues working with urgency towards mitigation of this issue.
IDENTIFIED
1 day ago - at 02/19/2026 09:04PM
Several regions have fully recovered, and the team continues to diligently work on full mitigation. Some affected users may experience inability to select users and teams in specified fields on certain sites.
We anticipate next update to be posted in approximately 8 hours.
IDENTIFIED
1 day ago - at 02/19/2026 06:56PM
We continue to make progress on full mitigation, and more users should see experience returning to normal. Some affected users may experience inability to select users and teams in specified fields on certain sites.
We will continue to share additional updates here as more information is available.
IDENTIFIED
1 day ago - at 02/19/2026 05:34PM
Mitigation is progressing, and user experience is returning to normal. Some affected users may experience inability to select users and teams in specified fields on certain sites.
INVESTIGATING
1 day ago - at 02/19/2026 05:14PM
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience inability to select users and teams in specified fields on certain sites.
We will continue to share additional updates here as more information is available.
INVESTIGATING
1 day ago - at 02/19/2026 04:44PM
We are actively investigating reports of performance degradation affecting the ability to select users and teams in specified fields on certain sites.
We will share updates here as more information is available.
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