Outage in Jira Software

Jira projects are not being accessible

Resolved Major
June 02, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating an issue with Jira projects not being accessible that is impacting some Jira Cloud customers. We will provide more details within the next hour.
Components affected
Jira Software Viewing content
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/02/2023 07:21AM

A fix has been implemented and functionality has been restored to the Jira Cloud platform - new activations or deactivations of any product for Atlassian Cloud subscriptions are now working correctly. Our Atlassian Support team will contact affected customers to confirm that Cloud site functionality has been restored.

INVESTIGATING almost 2 years ago - at 06/02/2023 06:43AM

To Atlassian Jira Cloud customers, please refrain from performing additional activation or deactivation of any product for your Atlassian Cloud subscription. We have identified that the action triggers the issue. We continue to work on resolving this. Please reach out to support at https://support.atlassian.com/contact if you are affected.

INVESTIGATING almost 2 years ago - at 06/02/2023 06:21AM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 06/02/2023 05:29AM

We are investigating an issue with Jira projects not being accessible that is impacting some Jira Cloud customers. We will provide more details within the next hour.

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