Outage in Jumio

2023-05-25 : Service Instability with fraud detection Face Lookup (1 to many) service

Resolved Minor
May 25, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Identity Verification transactions are being processed normally; however, we have identified an instability with our fraud detection Face Lookup (1 to many) service. Jumio engineering team is actively working to restore the service. We will share further updates soon.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/25/2023 06:15PM

We are pleased to inform you that the recent instability has been resolved, and our Face Lookup (1 to many) service is fully restored.

IDENTIFIED over 2 years ago - at 05/25/2023 05:15PM

Identity Verification transactions are being processed normally; however, we have identified an instability with our fraud detection Face Lookup (1 to many) service.

Jumio engineering team is actively working to restore the service. We will share further updates soon.

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