Incident in KARTE
3 months ago

【原因特定済み】接客サービスの「閲覧人数表示」機能で障害が発生しています

Resolved Minor
接客サービスの「閲覧人数表示」機能で障害が発生しています 想定される主な影響と現時点でわかっている点は次の通りです。 ■ 対象プロジェクト - 「閲覧人数表示テンプレート*」を用いて接客サービス配信を行っている全てのプロジェクト * 閲覧人数表示テンプレート: https://support.karte.io/post/4BaHkxtmdv3R9SDNzY8OGY ■ 発生している現象 - 表示される「閲覧人数」が常に1となる ■ 原因 - システム内部で閲覧人数の取得処理が失敗し、デフォルトの値1を常に表示している 現在、開発チームが本障害の解決に向けた対応を実施しています。
Components affected
接客の配信
Updates ( sorted recent to last )
IDENTIFIED at 04/11/2022 12:16PM

接客サービスの「閲覧人数表示」機能で障害が発生しています 想定される主な影響と現時点でわかっている点は次の通りです。 ■ 対象プロジェクト - 「閲覧人数表示テンプレート*」を用いて接客サービス配信を行っている全てのプロジェクト * 閲覧人数表示テンプレート: https://support.karte.io/post/4BaHkxtmdv3R9SDNzY8OGY ■ 発生している現象 - 表示される「閲覧人数」が常に1となる ■ 原因 - システム内部で閲覧人数の取得処理が失敗し、デフォルトの値1を常に表示している 現在、開発チームが本障害の解決に向けた対応を実施しています。

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