Outage in Khoros

[Care-Facebook API] Ingestion delay with FB private messages

Resolved Minor

March 04, 2023 - Started about 1 year ago - Lasted 1 day
Official incident page

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Outage Details

We are experiencing intermittent ingestion delays with Facebook messages to Care due to an issue at Meta’s end; it affects only Facebook private messages. We are tracking the progress with the Meta team and will keep you updated when we have more information.

Components affected

Khoros Facebook API

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/05/2023 11:46AM

This incident has been resolved.

MONITORING about 1 year ago - at 03/05/2023 02:32AM

We confirm that the affected services have been restored by Meta and are working as expected. We will continue to monitor the situation and provide another update soon.

INVESTIGATING about 1 year ago - at 03/04/2023 03:24PM

We continue to track the progress with Meta team and will keep you updated when we have more information.

INVESTIGATING about 1 year ago - at 03/04/2023 05:57AM

We are experiencing intermittent ingestion delays with Facebook messages to Care due to an issue at Meta’s end; it affects only Facebook private messages.
We are tracking the progress with the Meta team and will keep you updated when we have more information.

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