Outage in Khoros
[Care-Facebook API] Ingestion delay with FB private messages
Resolved Minor
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Outage Details
We are experiencing intermittent ingestion delays with Facebook messages to Care due to an issue at Meta’s end; it affects only Facebook private messages.
We are tracking the progress with the Meta team and will keep you updated when we have more information.
Components affected
Khoros Facebook APILatest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 03/05/2023 11:46AM
This incident has been resolved.
MONITORING
about 2 years ago - at 03/05/2023 02:32AM
We confirm that the affected services have been restored by Meta and are working as expected. We will continue to monitor the situation and provide another update soon.
INVESTIGATING
about 2 years ago - at 03/04/2023 03:24PM
We continue to track the progress with Meta team and will keep you updated when we have more information.
INVESTIGATING
about 2 years ago - at 03/04/2023 05:57AM
We are experiencing intermittent ingestion delays with Facebook messages to Care due to an issue at Meta’s end; it affects only Facebook private messages.
We are tracking the progress with the Meta team and will keep you updated when we have more information.
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