Outage in Khoros
[Care] Performance degradation for a subset of customers in AMER region
Major
May 05, 2025 - Started about 16 hours ago
Official incident page
Official incident page
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Outage Details
We are experiencing performance degradation in Care which affects customers from AMER region. As a result, agents will notice latency/slowness in the platform.
We are actively investigating the issue, and we will keep you updated on the progress.
Components affected
Khoros AMER & APAC CARE DatacenterLatest Updates ( sorted recent to last )
MONITORING
about 14 hours ago - at 05/05/2025 03:29PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 16 hours ago - at 05/05/2025 02:20PM
We are experiencing performance degradation in Care which affects customers from AMER region. As a result, agents will notice latency/slowness in the platform.
We are actively investigating the issue, and we will keep you updated on the progress.
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