Outage in Khoros

[Care] Certificate error in Khoros Care

Resolved Major

March 09, 2023 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing an issue with Khoros Care where a set of customers sees a certificate warning page in the Care platform. We are aware of this and are working on a fix. We will keep you updated on the progress.

Components affected

Khoros AMER & APAC CARE Datacenter

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/09/2023 10:35PM

This incident has been resolved.

MONITORING about 1 year ago - at 03/09/2023 09:34PM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

INVESTIGATING about 1 year ago - at 03/09/2023 08:22PM

Latest Khoros outages

[Care] Content ingestion issues for EMEA customers - about 15 hours ago

[Care] Performance degradation for a subset of customers in EMEA - 1 day ago

Possible outage for the Developer Documentation Portal. - 6 days ago

[Meta APIs] Disruptions in Meta APIs - 20 days ago

[Community-Analytics] Unavailability for NA region - 27 days ago

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