Outage in Khoros

[Marketing-Calendar] Issue with Daylight Saving Time(DST) appearance

Resolved Minor
March 17, 2023 - Started about 1 year ago - Lasted 14 days
Official incident page

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Outage Details

We observe an issue with Daylight Saving Time(DST) appearance in the Calendar view in Marketing, where scheduled posts display an hour previous in Calendar compared to actual time; however, it does not impact actual publishing schedule, and publishing is occurring at the scheduled time (not the display time). We are investigating the issue and will keep you updated on the progress.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/31/2023 03:02PM

This incident stands resolved.

MONITORING about 1 year ago - at 03/29/2023 12:50PM

We confirm that Ads are reflecting in List View as expected now, and DST also appears as expected while creating new posts or editing existing posts/viewing them.
We will continue to monitor the situation and update you accordingly.

IDENTIFIED about 1 year ago - at 03/28/2023 04:24PM

We confirm that Daylight Saving Time(DST) appearance issue has been resolved in the Calendar view for existing posts, and agents can observe posts displayed with the correct timings except for creating new posts or editing existing posts.

Upon further analysis, we identified, Ads are not reflecting only in List View, and other Views display Ads fine.
Also, List View is displaying posts as expected, except Ads.

Our engineering team is working toward the resolution further, and we will keep you updated on the progress when we have more information available.

IDENTIFIED about 1 year ago - at 03/20/2023 02:30PM

We have identified the issue and working toward the resolution. We will provide an update as soon as we have more information.

INVESTIGATING about 1 year ago - at 03/20/2023 08:57AM

We continue investigating the issue and will update you on the progress when more information is available.

INVESTIGATING about 1 year ago - at 03/17/2023 07:04PM

We observe an issue with Daylight Saving Time(DST) appearance in the Calendar view in Marketing, where scheduled posts display an hour previous in Calendar compared to actual time; however, it does not impact actual publishing schedule, and publishing is occurring at the scheduled time (not the display time).
We are investigating the issue and will keep you updated on the progress.

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