Outage in KnowledgeOwl
AWS outage causing slow performance
Resolved MinorIncident Report
Like much of the internet, KnowledgeOwl is being impacted by issues with Amazon Web Services (AWS) ec2-us-east-1.
This seems to be slowing KnowledgeOwl performance in:
1. Our Server Host
2. Our File Storage
So far, we believe this slower performance could be affecting you in two major areas:
File Library (images and files): You may have issues with adding new files, updating files, and/or deleting files from within articles or within the library itself.
Jobs we run in the background: These jobs are run from actions like generating/updating PDFs, reindexing content, reordering articles or subcategories within a category, and some CSV exports. We expect these jobs to be slow/backed up a little even once full AWS service is restored.
We'll keep you posted as we hear more from AWS, and we especially appreciate your patience today!
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Latest Updates ( sorted recent to last )
MONITORING
over 4 years ago - at 12/07/2021 11:42PM
Background jobs and file library issues appear mostly resolved. AWS is reporting that their services have mostly recovered.
IDENTIFIED
over 4 years ago - at 12/07/2021 09:41PM
Like much of the internet, KnowledgeOwl is being impacted by issues with Amazon Web Services (AWS) ec2-us-east-1.
This seems to be slowing KnowledgeOwl performance in:
1. Our Server Host
2. Our File Storage
So far, we believe this slower performance could be affecting you in two major areas:
File Library (images and files): You may have issues with adding new files, updating files, and/or deleting files from within articles or within the library itself.
Jobs we run in the background: These jobs are run from actions like generating/updating PDFs, reindexing content, reordering articles or subcategories within a category, and some CSV exports. We expect these jobs to be slow/backed up a little even once full AWS service is restored.
We'll keep you posted as we hear more from AWS, and we especially appreciate your patience today!
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