Outage in KnowledgeOwl
AWS outage causing slow performance
Resolved MinorIncident Report
Like much of the internet, KnowledgeOwl is being impacted by issues with Amazon Web Services (AWS) ec2-us-east-1.
This seems to be slowing KnowledgeOwl performance in:
1. Our Server Host
2. Our File Storage
So far, we believe this slower performance could be affecting you in two major areas:
File Library (images and files): You may have issues with adding new files, updating files, and/or deleting files from within articles or within the library itself.
Jobs we run in the background: These jobs are run from actions like generating/updating PDFs, reindexing content, reordering articles or subcategories within a category, and some CSV exports. We expect these jobs to be slow/backed up a little even once full AWS service is restored.
We'll keep you posted as we hear more from AWS, and we especially appreciate your patience today!
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Latest Updates ( sorted recent to last )
MONITORING
about 4 years ago - at 12/07/2021 11:42PM
Background jobs and file library issues appear mostly resolved. AWS is reporting that their services have mostly recovered.
IDENTIFIED
about 4 years ago - at 12/07/2021 09:41PM
Like much of the internet, KnowledgeOwl is being impacted by issues with Amazon Web Services (AWS) ec2-us-east-1.
This seems to be slowing KnowledgeOwl performance in:
1. Our Server Host
2. Our File Storage
So far, we believe this slower performance could be affecting you in two major areas:
File Library (images and files): You may have issues with adding new files, updating files, and/or deleting files from within articles or within the library itself.
Jobs we run in the background: These jobs are run from actions like generating/updating PDFs, reindexing content, reordering articles or subcategories within a category, and some CSV exports. We expect these jobs to be slow/backed up a little even once full AWS service is restored.
We'll keep you posted as we hear more from AWS, and we especially appreciate your patience today!
Latest KnowledgeOwl outages
Degraded performance and time outs. - 17 days ago
Update – Monitoring - 3 months ago
Error messages on knowledge bases and apps - 7 months ago
Knowledge base outage - about 1 year ago
Intermittent slowdowns and connection errors - over 1 year ago
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