Timelines Conversations Disappearing off Timelines

Our engineers have restored all conversations back to their original timeline and have reindexed the conversations so they are now available in searches. Please expect further updates within 4 hours, and reach out to Support at support@kustomer.com if you have additional questions or concerns.

Our engineers have restored all conversations back to their original timeline. We are now working to reindex those affected conversations so they are searchable in Kustomer. Please expect further updates within 4 hours, and reach out to Support at support@kustomer.com if you have additional questions or concerns.

Our engineers continue working on restoring all conversations back to their original timeline. Please expect further updates within 4 hours, and reach out to Support at support@kustomer.com if you have additional questions or concerns.

Kustomer has resolved the issue with Conversational Assistant conversations disappearing from the timeline. Our engineers continue working on restoring all conversations back to their original timeline. Please expect further updates within 4 hours, and reach out to Support at support@kustomer.com if you have additional questions or concerns.

Kustomer has resolved the issue with Conversational Assistant conversations disappearing from the timeline. Our engineers are currently working on restoring all conversations back to their original timeline. Please expect further updates within 4 hours, and reach out to support at support@kustomer.com if you have additional questions or concerns.

Kustomer has resolved the issue with Conversational Assistant conversations disappearing from the timeline. Our engineers are currently working on restoring all conversations back to their original timeline. Please expect further updates within 4 hours, and reach out to support at support@kustomer.com if you have additional questions or concerns.

Kustomer has resolved the issue with Conversational Assistant conversations disappearing from the timeline. Our engineers are currently working on restoring all conversations back to their original timeline. Please expect further updates within 4 hours, and reach out to support at support@kustomer.com if you have additional questions or concerns.

Kustomer has resolved the issue with Conversational Assistant conversations disappearing from the timeline. Our engineering team is working to restore all conversations and messages that disappeared from the customer timeline. Please expect further updates within 1 hour, and reach out to support at support@kustomer.com if you have additional questions or concerns.

Kustomer is aware of an event affecting Conversational Assistants that may cause conversations disappearing from the timeline within the platform. Our team has identified the cause of this issue and is working to implement a resolution. Please expect further updates within 1 hour, and reach out to support at support@kustomer.com if you have additional questions or concerns.

Kustomer has identified an event affecting Timelines on Prod 1 and 2 that may cause Assistant Conversations to not appear in the timeline. Our team is currently working to design and implement a resolution. Please expect further updates within 30 minutes, and reach out to support at support@kustomer.com if you have additional questions or concerns.