Outage in Kustomer

Searches and Inbox Views not Updating (PROD2)

Resolved Minor
November 11, 2022 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Kustomer is aware of an event affecting Searches and Inbox Views in PROD2 instances not updating within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further half-hourly and reach out to Support team at support@kustomer.com if you have additional questions or concerns.
Components affected
Kustomer Search Kustomer Analytics
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/11/2022 09:19AM

Kustomer has resolved an event affecting Searches and Inbox Views in PROD2 instances. After careful monitoring, our team has found that all affected areas are fully restored. Please reach out to Support at support@kustomer.com if you have additional questions or concerns.

MONITORING over 1 year ago - at 11/11/2022 08:35AM

Kustomer has implemented an update to address an event impacting Searches and Inbox Views and seeing events are now working as normal. Our team will continue to monitor this update to ensure the issue is fully resolved. Please expect further half-hourly updates and reach out to Support team at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED over 1 year ago - at 11/11/2022 08:14AM

Kustomer is aware of an event affecting Searches and Inbox Views in PROD2 instances not updating within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further half-hourly and reach out to Support team at support@kustomer.com if you have additional questions or concerns.

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