Outage in Liquid Web

Issues logging in to Email Help Tool at https://help.emailsrvr.com/

Resolved Minor

May 19, 2023 - Started 11 months ago - Lasted 5 days
Official incident page

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Outage Details

We have seen increased reports of users not being able to access the Email Help Tool at https://help.emailsrvr.com/. Logging in will show a server error. This issue seems to be affecting the Help Tool only. We have reached out to our email Engineers to look into this issue and will provide an update when we have more information. We appreciate your patience in the matter and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

Components affected

Liquid Web Business Email

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/24/2023 03:51PM

This issue is resolved.

INVESTIGATING 11 months ago - at 05/23/2023 04:58PM

Our email vendor team and their engineers are still actively working on this issue. We will provide an update as soon as we have more information.

We appreciate your patience in the matter and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

INVESTIGATING 11 months ago - at 05/19/2023 07:41PM

We have seen increased reports of users not being able to access the Email Help Tool at https://help.emailsrvr.com/. Logging in will show a server error. This issue seems to be affecting the Help Tool only.

We have reached out to our email Engineers to look into this issue and will provide an update when we have more information.

We appreciate your patience in the matter and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

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