Outage in Liquid Web

Degraded phone support

Resolved Major
August 21, 2025 - Started 9 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues with our phone system, preventing our agents from connecting/accepting calls. This may cause longer than usual wait times since less agents are available. We are investigating the issue and will provide updates here. We apologize for the inconvenience and appreciate your patience. You can still contact us via case at support@liquidweb.com or via chat on the website (liquidweb.com) or your account dashboard (my.liquidweb.com).
Components affected
Liquid Web Phone Support
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 08/21/2025 02:46AM

This incident has been resolved.

MONITORING 9 days ago - at 08/21/2025 01:38AM

Our phone system is now back online, and agents should be able to connect and accept calls. We will continue to monitor the system to ensure stability.

Thank you for your continued patience.

INVESTIGATING 9 days ago - at 08/21/2025 12:22AM

We are currently experiencing issues with our phone system, preventing our agents from connecting/accepting calls. This may cause longer than usual wait times since less agents are available. We are investigating the issue and will provide updates here. We apologize for the inconvenience and appreciate your patience. You can still contact us via case at support@liquidweb.com or via chat on the website (liquidweb.com) or your account dashboard (my.liquidweb.com).

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