Outage in Liquid Web

Degraded phone support

Resolved Major
August 20, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing issues with our phone system, preventing our agents from connecting/accepting calls. This may cause longer than usual wait times since less agents are available. We are investigating the issue and will provide updates here. We apologize for the inconvenience and appreciate your patience. You can still contact us via case at support@liquidweb.com or via chat on the website (liquidweb.com) or your account dashboard (my.liquidweb.com).
Components affected
Liquid Web Phone Support
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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/21/2025 02:46AM

This incident has been resolved.

MONITORING about 2 months ago - at 08/21/2025 01:38AM

Our phone system is now back online, and agents should be able to connect and accept calls. We will continue to monitor the system to ensure stability.

Thank you for your continued patience.

INVESTIGATING about 2 months ago - at 08/21/2025 12:22AM

We are currently experiencing issues with our phone system, preventing our agents from connecting/accepting calls. This may cause longer than usual wait times since less agents are available. We are investigating the issue and will provide updates here. We apologize for the inconvenience and appreciate your patience. You can still contact us via case at support@liquidweb.com or via chat on the website (liquidweb.com) or your account dashboard (my.liquidweb.com).

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