Number of Incidents
0 outages
Since last incident
51 days
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Minor · about 2 months ago · lasted 9 days
Intermittent disappearance of screen sharing on Chromium Browsers and Windows
Our team has identified reports of an issue when attempting to share one's screen on Chromium based browsers (Chrome and Edge) on Windows devices. The streams seem to go blank after a few seconds of inactivity and the user is obliged to move their mouse to render the stream visible again. In the meantime, we would advise users to use Firefox on Windows in order to ensure they are not affected by this. Users on other operating systems (such as MacOS) are not impacted by this issue either.
Major · 3 months ago · lasted about 1 hour
Media files are not being displayed in the room
Our team has been alerted of an ongoing issue regarding certain videos and replays that are not being played in the room along with a media error. We are actively investigating this and would keep you updated accordingly. We apologise for the inconvenience caused to this end.
Major · 3 months ago · lasted about 1 hour
Unable to sign in to the platform using SAML
Our team has identified an issue regarding the SAML authentication whereas users are unable to log in using SAML/SSO to the platform. We are actively investigating the issue to identify the root cause and resolve this accordingly. Apologies for the inconvenience caused.
Major · 3 months ago · lasted about 3 hours
Unable to sign in to the platform using SAML
Our team has identified an issue regarding the SAML authentication whereas users are unable to log in using SAML/SSO to the platform. We are actively investigating the issue to identify the root cause and resolve this accordingly. Apologies for the inconvenience caused.
Minor · 6 months ago · lasted 16 days
Non-synchronisation of events created using the Google Add-on
Our team has been alerted of an issue regarding the non-synchronisation of events created using the Google Add-on We're actively working towards adequately investigating the issue in order to ensure that users could continue using our add-on in order to create and manage events. Users may however continue to create and manage their events as required over the Dashboard which is not affected by the scope of this incident. Apologies for any inconvenience caused. We will keep you updated as our investigation progresses.
Minor · 6 months ago · lasted about 18 hours
Latency on the use of #livestorm command for Calendar Integrations
Our team has been alerted of a latency in the synchronisation of events created through the #livestorm command with their respective calendar integrations. However, this does not impact the use of the Google Calendar add-on and users can continue using this to create their events as required.
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