Number of Incidents
1 outages
Since last incident
16 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Lucky Orange.
Minor · 16 days ago · lasted about 3 hours
Some users will experience trouble logging in. We are looking into this and should have this resolved here soon.
Minor · 2 months ago · lasted about 7 hours
Visitor Session Playback Delay
We are making some updates to our database which may cause data from the past few days to not display right away. All data will be backfilled as soon as this update is completed.
Major · 2 months ago · lasted about 16 hours
We are currently experiencing a delay in new recording data showing within the account. We are working on resolving this issue and will provide an update shortly.
Minor · 3 months ago · lasted about 18 hours
We are experiencing delays with data loading throughout the app. We have identified the cause, and should have all systems back up and running shortly. We'll update this page with additional information as it becomes available. Thank you for your understanding and patience.
Minor · 4 months ago · lasted about 3 hours
We have identified latency issues with accessing accounts on Lucky Orange. We are working to resolve the issue and will provide updates as we have them.
Major · 5 months ago · lasted about 10 hours
Shopify is currently experiencing an outage with their payment gateway that is preventing merchants from upgrading to paid plans on apps. This is preventing any Lucky Orange customers that use the Shopify app from upgrading at this time. Shopify is diligently looking into this and we will provide an update as soon as this is resolved.
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