Is Lucky Orange Down?

Lucky Orange status is operational

Latest Lucky Orange Outages

Check the stats and details of the latest Lucky Orange outages and issues

0 Outages in the last 7 days
0 Outages in the last 30 days
110 Days since last incident

Minor Resolved · started 4 months ago

Issues with some app features

We are investigating an ongoing issue with our database provider causing some features in the app to work unreliably. This includes funnels, filtering throughout the app, and certain dashboard cards. We apologize for the disruption and hope to have everything working smoothly soon.

Minor Resolved · started 4 months ago

Data not being collected

We are investigating an issue where data is not currently being collected from browser visitors.

Minor Resolved · started 4 months ago

Slow API response times

We are currently investigating slow API response times when loading event and visitor data. This can cause the app to feel slow or not show data in some cases.

Minor Resolved · started 6 months ago

Missing events for customers with 30 day retention

An ongoing issue with one of our vendors lead to misconfiguration in the database that stores events (sessions, pages, etc.) for customers with 30 day data retention. This caused our data collection system to incorrectly mark events destined for that database as ignorable and the events were silently ignored without being processed and stored. Because these events were silently ignored, no monitoring alarms were triggered as the system believed everything was working properly. Therefore, for a period of time yesterday, no events are available for customers with 30 day retention. We sincerely apologize for the missing data and have since added alerts to catch this scenario if it were to happen again. Additionally, we are taking steps internally to alter our logic for which events should be ignored to ensure that no data is lost in the future. Thank you for your support and understanding.

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Minor Resolved · started 7 months ago

Realtime connection disruption

We are investigating an issue where some customers may experiene a disruption in their realtime connect. This may affect live visitors, chat, online status, and realtime sync functionality.

Minor Resolved · started 7 months ago

Delayed processing for 30 day retention

We are investigating an issue where new data is delayed for some customers.

Minor Resolved · started 9 months ago

Data processing delay

We have identified a delay in new data being processed. No data has been lost and our system is currently working through the backlog. All events, sessions, and visitors should be visible within the app soon. Thank you for your patience.

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Frequently Asked Questions

Is Lucky Orange down right now? What is Lucky Orange current status?
Lucky Orange seems to be up and running. We've updated the status 2 minutes ago.
Was Lucky Orange down today?
Lucky Orange is up and running now. In the last 24 hours there has 0 outages.
I'm having issues with Lucky Orange, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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