This chart provides user-reported problems for Mangopay External incident in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Mangopay External incident status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Mangopay External incident outages and possible affected you.
Minor Resolved · about 1 month ago · lasted about 2 hours
You may experience "Secure mode: The 3DSecure authentication has failed" errors on payments since 16:05 UTC: These disturbances are due to an issue with the following Issuing Bank: POSTEPAY S.P.A. Investigations are ongoing on our PSP side; we will keep you informed as soon as we get information from this Italian bank. • Who is affected: Anyone in the production environment. • Payment types affected: MASTERCARD from Postepay S.P.A issuing bank.
Minor Resolved · 7 months ago · lasted 29 minutes
You may be experiencing 500 Errors while reaching MANGOPAY.COM websites (Hub, Dashboard, commercial site) since 06:34 AM UTC. These disturbances are due to an incident at our partner Cloudflare: https://www.cloudflarestatus.com/incidents/xvs51y9qs9dj We are monitoring the situation and will keep you updated. This is impacting anyone in the PRODUCTION environment trying to access the impacted websites from the following countries: - Germany - United Kingdom - United States - Netherlands - Luxembourg
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Minor Resolved · 9 months ago · lasted about 13 hours
You may experience a high rate of "Transaction refused by the bank (Do not honor)" errors on french and spanish payments: Do Not Honor errors in Spain: - Since May 10 - 8:00 AM UTC. - Linked to the issuing bank Mastercajas SA (50% of payments ending in Do Not Honor). - Affecting mainly 3DS2 frictionless payments. - Requesting more strong customer authentication (SecureMode=FORCE) may improve conversion until issue gets resolved. Do Not Honor errors in France: - Since May 11 - 1:30 PM UTC. - Mainly linked to the issuing banks: Crédit Mutuel Strasbourg/Maine Anjou, CMUT Océan, CIC, Scalbert Dupont, Nancéienne Varin Bernier & Cred. Indus. de l'ouest. - Affecting 3DS2 frictionless and strongly authenticated payments. We are in contact with our banking partner to address this issue.
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