Outage in MessageMedia

Inbound MMS disruption – Australia only

Resolved Minor

December 08, 2022 - Started over 3 years ago - Lasted 5 days
Official incident page

Incident Report

Today we received notice from our Provider that they have decommissioned their MMS View service. For now, customers who have been receiving MMS on non-MMS enabled dedicated numbers will no longer receive them. We are in contact with Provider now to resolve the issue and will update this status once we know more

Components affected

MessageMedia Oceania (Australia / New Zealand)

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 12/14/2022 12:30AM

Our provider has advised us that the historic MMS service for SMS only capable numbers has now been decommissioned.

Therefore we are currently working with customers who have SMS only capable dedicated numbers on a case by case basis to rectify the issue.

If you are still experiencing this issue, please raise a support request to support@messagemedia.com

INVESTIGATING over 3 years ago - at 12/09/2022 12:39AM

Today we received notice from our Provider that they have decommissioned their MMS View service.

For now, customers who have been receiving MMS on non-MMS enabled dedicated numbers will no longer receive them.

We are in contact with Provider now to resolve the issue and will update this status once we know more

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