Outage in Mitel
Incorrect Presence Status on Mitel One
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved.
A Presence batch event fix was implemented to ensure the correct handling of endpoint events. This inadvertently caused a side affect with Presence, so was reverted back and will be addressed in a future release.
A fix has been implemented and we are monitoring the results.
Please note that it is possible for certain users to be stuck in a busy state. The state will be cleared upon the next successful sent or received call.
We are currently investigating reports of users showing incorrect presence status on Mitel One Web and Mitel One Mobile for Android and iOS.
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