Minor · 5 days ago · lasted 1 day
We are currently investigating elevated error rates on the Notify and Presence services in EU region. At this time it does not appear to be affecting service but we will continue to investigate and update accordingly.
Minor · about 2 months ago · lasted about 1 month
Effective September 13, 2023, backward compatibility to versions of the CloudLink Gateway prior to version 2.3.0 will not be supported. Mitel recommends that partners upgrade their installed CloudLink Gateway customers to a minimum version of 2.3.0 to avoid service disruption on or after September 13, 2023. For more information please refer to KMS article SO7692 or use the following link: https://mitel.custhelp.com/app/answers/answer_view/a_id/1019647
Minor · 2 months ago · lasted 7 days
We are currently investigating reports of users experiencing phantom 'Unknown' calls on Mitel One with iOS devices. Rebooting the device when you have an 'Unknown' call may alleviate further instances whilst we continue to work on a resolution.
Major · 3 months ago · lasted about 1 hour
We are aware of issues with our downstream provider impacting service to our US cloud. We are currently engaged and working on resolution and will provide further updates when we have more details. The issue appears to be isolated to web applications while our REST APIs are still working, but we will continue to monitor while our downstream provider is working on this issue.
Minor · 3 months ago · lasted 26 days
We have seen a small increase in the influx of tickets stating the CloudLink Gateways are reporting connection issues and we are continuing to investigate these reports on an individual basis. If your customer experiences issues with the CloudLink Gateway not connecting, then please do not factory reset as this could result in further issues. Please contact Mitel via TechCentral Tracker to assist us in identifying the issue and any trends. We will offer a further update if an underlying issue is detected and will also offer method of recovery.
Major · 3 months ago · lasted about 11 hours
We are aware of an issue impacting Voice Assist on the AP cloud. The Voice Assist feature is not currently working and you may see a message indicating the SIP registration has failed. We are investigating and will update as soon as we have more information.
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