Outage in Mitel

Elevated Error Rates in EU Region

Resolved Minor
September 27, 2023 - Started 8 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating elevated error rates on the Notify and Presence services in EU region. At this time it does not appear to be affecting service but we will continue to investigate and update accordingly.
Components affected
Mitel Presence Mitel Notifications
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/28/2023 03:07PM

This incident has been resolved.

The elevated error rate was caused by an unhandled exception in a recent update to the public cloud and that has been fixed now.

MONITORING 8 months ago - at 09/28/2023 12:03AM

We are continuing to monitor for any further issues.

MONITORING 8 months ago - at 09/28/2023 12:02AM

A fix has been deployed and we are no longer observing an elevated error rate. We will continue to monitor before moving this incident to Resolved.

IDENTIFIED 8 months ago - at 09/27/2023 06:32PM

We have identified the cause of the elevated error rates and are working on a fix.

INVESTIGATING 8 months ago - at 09/27/2023 01:21PM

We are currently investigating elevated error rates on the Notify and Presence services in EU region. At this time it does not appear to be affecting service but we will continue to investigate and update accordingly.

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