Outage in Mitel

MiContact Center Business Chat Message Delays

Resolved Minor
December 18, 2024 - Started 11 months ago - Lasted 26 days
Official incident page

Incident Report

We have identified and fixed an issue with the Twilio Social Media flow integration on MiContact Center Business where messages were very slow to be delivered. Please ensure that you do not configure the Fallback URL or Status URL in the Twilio console when configuring the Social Media flow integration. We will continue to monitor this issue and provide any updates as needed.
Components affected
Mitel Workflow Mitel Workflow Mitel Workflow

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/13/2025 01:44PM

This incident has been resolved.

Please ensure that you do not configure the Fallback URL or Status URL in the Twilio console when configuring the Social Media flow integration.

MONITORING 11 months ago - at 12/18/2024 06:43PM

We have identified and fixed an issue with the Twilio Social Media flow integration on MiContact Center Business where messages were very slow to be delivered.

Please ensure that you do not configure the Fallback URL or Status URL in the Twilio console when configuring the Social Media flow integration.

We will continue to monitor this issue and provide any updates as needed.

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