Outage in Mitel

MiContact Center Business Chat Message Delays

Minor
December 18, 2024 - Started 3 days ago
Official incident page

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Outage Details

We have identified and fixed an issue with the Twilio Social Media flow integration on MiContact Center Business where messages were very slow to be delivered. Please ensure that you do not configure the Fallback URL or Status URL in the Twilio console when configuring the Social Media flow integration. We will continue to monitor this issue and provide any updates as needed.
Components affected
Mitel Workflow Mitel Workflow Mitel Workflow
Latest Updates ( sorted recent to last )
MONITORING 3 days ago - at 12/18/2024 06:43PM

We have identified and fixed an issue with the Twilio Social Media flow integration on MiContact Center Business where messages were very slow to be delivered.

Please ensure that you do not configure the Fallback URL or Status URL in the Twilio console when configuring the Social Media flow integration.

We will continue to monitor this issue and provide any updates as needed.

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