Outage in Mitel

Issue with CloudLink Gateway - Containers could not be started

Resolved Major
December 16, 2025 - Started 26 days ago - Lasted about 24 hours
Official incident page

Incident Report

We are aware of an issue affecting CloudLink Gateway containers from starting correctly. We are are actively investigating and will update as the investigation progresses.
Components affected
Mitel CloudLink Gateway Portal

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 12/17/2025 10:24AM

This incident has been resolved.

The issue was caused by an update to the timestamp validation.
Changes where implemented and this was fixed in CloudLink Gateway 2.4.18.

MONITORING 26 days ago - at 12/16/2025 12:07PM

CLGW version 2.4.18 now available from the download server, for any effected gateways please restart to trigger the upgrade process.
If a restart is not initiated the update will occur inline with the CLGW update schedule.

IDENTIFIED 26 days ago - at 12/16/2025 11:51AM

A new build containing the fix has been created and we are working to make this available in the public cloud, once available we will provide an update.

INVESTIGATING 26 days ago - at 12/16/2025 11:11AM

The root cause has been identified and we are actively working on fix.

INVESTIGATING 26 days ago - at 12/16/2025 10:51AM

We are aware of an issue affecting CloudLink Gateway containers from starting correctly.
We are are actively investigating and will update as the investigation progresses.

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