Outage in Mitel

Mitel One Clients not connecting in AP

Resolved Major
March 18, 2024 - Started about 2 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating reports of Mitel One Clients not connecting
Components affected
Mitel Media
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/19/2024 01:43PM

This incident has been resolved.

A certificate renewal batch process failed due to the depreciation of a compute environment by our cloud provider. The compute environment has been replaced and certificates are renewing correctly again.

MONITORING about 2 months ago - at 03/18/2024 12:46PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 03/18/2024 11:56AM

We have identified the issue is affecting the Media services in AP and are currently working on a fix. We will update again when the fix has been deployed.

INVESTIGATING about 2 months ago - at 03/18/2024 08:48AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/18/2024 08:48AM

We are currently investigating reports of Mitel One Clients not connecting

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