Outage in MongoDB Cloud

MongoDB Cloud: Blank pages and "An error occurred"

Resolved Major
March 27, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We have received reports of blank page loads as well as "An error occurred" pages. We are investigating, but at this time we have no evidence of any impacts to cluster health.
Components affected
MongoDB Cloud
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/27/2024 07:19PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/27/2024 06:52PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 03/27/2024 06:51PM

While the web UI and API access has been restored, we are still actively working on the system. As such, users may still get occasional timeouts.

Cluster health is unaffected.

INVESTIGATING about 1 month ago - at 03/27/2024 06:32PM

We have received reports of blank page loads as well as "An error occurred" pages. Admin API queries may also fail or timeout. We are investigating, but at this time we have no evidence of any impacts to cluster health.

INVESTIGATING about 1 month ago - at 03/27/2024 06:23PM

We have received reports of blank page loads as well as "An error occurred" pages. We are investigating, but at this time we have no evidence of any impacts to cluster health.

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