Outage in MURAL

Users are unable to access MURAL

Resolved Major

June 12, 2022 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

Users are currently unable to access MURAL. We know this is a major service disruption for everyone. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info 👉 status.mural.co/

Components affected

MURAL Authentication MURAL Realtime collaboration

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 06/12/2022 05:34AM

A fix has been deployed and the issue with accessing MURAL should be resolved. If you are still not able to access MURAL, please clear your cache and cookies and refresh your browser tab. If that still does not work, please get in touch with our Customer Support team via support@mural.co.

IDENTIFIED almost 2 years ago - at 06/12/2022 04:55AM

The issue has been identified and we're preparing a fix to resolve this.

INVESTIGATING almost 2 years ago - at 06/12/2022 03:54AM

We are continuing to investigate the issue with users being unable to access MURAL.

INVESTIGATING almost 2 years ago - at 06/12/2022 02:58AM

We're still investigating the issue. We will restore service as quickly as possible.

INVESTIGATING almost 2 years ago - at 06/12/2022 02:03AM

We are continuing to investigate the issue.

INVESTIGATING almost 2 years ago - at 06/12/2022 01:32AM

Users are currently unable to access MURAL. We know this is a major service disruption for everyone. We're investigating the issue and will restore regular service ASAP.

Please check our status page for the most up-to-date info 👉 status.mural.co/

Latest MURAL outages

Users getting prompted to leave the network to continue - about 2 months ago

Users are unable to sign In to Mural - 3 months ago

Users are unable to consistently sign In to Mural - 3 months ago

Mural Notifications Delay - 3 months ago

Mural collaboration issue - right-clicking on objects within the canvas causes Mural to display a blank screen - 4 months ago

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