Outage in Olo

Payment Processor Issues: Chase Paymentech

Resolved Minor
August 17, 2023 - Started about 2 years ago - Lasted 18 minutes
Official incident page

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Outage Details

We're detecting elevated errors processing payments through Chase Paymentech. Ordering may be affected at locations using Chase Paymentech as their payment provider.
Components affected
Olo Payment Processing Partners
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/18/2023 01:24AM

This incident has been resolved.

MONITORING about 2 years ago - at 08/18/2023 01:15AM

We are seeing Chase Paymentech transactions return to normal and continue to monitor the situation.

INVESTIGATING about 2 years ago - at 08/18/2023 01:07AM

We're detecting elevated errors processing payments through Chase Paymentech. Ordering may be affected at locations using Chase Paymentech as their payment provider.

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