Outage in Olo

Olo <> Thanx Loyalty Intermittent Connection Issues

Minor
August 29, 2025 - Started 6 days ago
Official incident page

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Outage Details

There is an intermittent issue impacting some loyalty orders through the Olo <> Thanx integration. A small subset of guests may experience order failures due to “loyalty response timeouts". Thanx and Olo are actively engaged at the highest levels to resolve this. We will provide updates as we learn more. You can continue to track this issue on the Thanx Status page status.thanx.com or continue to monitor here.
Components affected
Olo Loyalty Partners
Latest Updates ( sorted recent to last )
MONITORING 2 days ago - at 09/02/2025 09:07PM

The intermittent errors through the Olo <> Thanx integration have subsided substantially over the last 72 hours, we're currently observing normal behavior between the systems and continue to monitor the situation.

Thanx and Olo are still actively engaged at the highest levels to resolve this.

We will provide updates as we learn more. You can continue to track this issue on the Thanx Status page status.thanx.com or continue to monitor here.

INVESTIGATING 6 days ago - at 08/29/2025 07:59PM

There is an intermittent issue impacting some loyalty orders through the Olo <> Thanx integration. A small subset of guests may experience order failures due to “loyalty response timeouts".

Thanx and Olo are actively engaged at the highest levels to resolve this.

We will provide updates as we learn more. You can continue to track this issue on the Thanx Status page status.thanx.com or continue to monitor here.

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