Olo <> Thanx Loyalty Intermittent Connection Issues

The Olo <> Thanx integration remains stable, this incident has been resolved. Thanx and Olo are still actively engaged at the highest levels to understand the root cause, we will provide updates to impacted merchants once investigations and analysis are completed.

The intermittent errors through the Olo <> Thanx integration have subsided substantially over the last week, we're still observing improved behavior between the systems and continue to monitor the situation.

Thanx and Olo are still actively engaged at the highest levels to resolve this.

We will provide updates as we learn more. You can continue to track this issue on the Thanx Status page status.thanx.com or continue to monitor here.

The intermittent errors through the Olo <> Thanx integration have subsided substantially over the last 72 hours, we're currently observing normal behavior between the systems and continue to monitor the situation.

Thanx and Olo are still actively engaged at the highest levels to resolve this.

We will provide updates as we learn more. You can continue to track this issue on the Thanx Status page status.thanx.com or continue to monitor here.

There is an intermittent issue impacting some loyalty orders through the Olo <> Thanx integration. A small subset of guests may experience order failures due to “loyalty response timeouts".

Thanx and Olo are actively engaged at the highest levels to resolve this.

We will provide updates as we learn more. You can continue to track this issue on the Thanx Status page status.thanx.com or continue to monitor here.