Outage in Olo

Payment Processor Issues: Worldpay MercPay Webservices and VantivExpress

Resolved Minor

August 31, 2025 - Started 8 months ago - Lasted about 2 hours
Official incident page

Incident Report

We're detecting elevated errors processing transactions through Worldpay MercPay Webservices and VantivExpress. Ordering may be affected at locations using Worldpay MercPay Webservices or VantivExpress as their payment provider.

Components affected

Olo Payment Processing Partners

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/31/2025 02:13PM

This incident has been resolved.

MONITORING 8 months ago - at 08/31/2025 02:02PM

Errors have recovered and we are actively monitoring at this time.

IDENTIFIED 8 months ago - at 08/31/2025 12:40PM

WorldPay has acknowledged the disruption and is investigating.

INVESTIGATING 8 months ago - at 08/31/2025 12:37PM

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