Outage in Olo
Payment Processor Issues: Worldpay MercPay Webservices and VantivExpress
Resolved MinorIncident Report
We're detecting elevated errors processing transactions through Worldpay MercPay Webservices and VantivExpress. Ordering may be affected at locations using Worldpay MercPay Webservices or VantivExpress as their payment provider.
Components affected
Olo Payment Processing PartnersOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 08/31/2025 02:13PM
This incident has been resolved.
MONITORING
about 2 months ago - at 08/31/2025 02:02PM
Errors have recovered and we are actively monitoring at this time.
IDENTIFIED
about 2 months ago - at 08/31/2025 12:40PM
WorldPay has acknowledged the disruption and is investigating.
INVESTIGATING
about 2 months ago - at 08/31/2025 12:37PM
We're detecting elevated errors processing transactions through Worldpay MercPay Webservices and VantivExpress. Ordering may be affected at locations using Worldpay MercPay Webservices or VantivExpress as their payment provider.
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