Outage in Open University

StudentHome redirecting to OpenLearn

Resolved Minor
May 25, 2023 - Started over 2 years ago - Lasted about 1 hour

IsDown continuously monitors the Open University status page and multiple sources to provide up-to-date information. Check back with us for the latest Open University uptime status.

Outage Details

Maintenance is ongoing to our servers that host StudentHome, TutorHome and our main authentication system.

We are aware of some issues for users being redirected to OpenLearn instead of StudentHome whilst this maintenance is ongoing. Investigation is currently ongoing and we apologise for the inconvenience caused.

Module websites are still available, you can go to learn2.open.ac.uk and browse/search for your module/pres, there you will find your module material and online rooms for tutorials.

If you need to submit an urgent EMA/TMA via the electronic-tutor-marked assignments (eTMA) system during this period:
• Attach the eTMA file to an email and send it to  etma@open.ac.uk. Please only submit the eTMA by email if you are unable to do so via the website.
• In the subject field you must put your Personal Identifier number, your module code, and the tutor-marked assignments (TMA) number, all separated by a slash e.g. P1234567/B999/01.

Please note that the email submission of the TMA/EMA isn’t immediate and there will be a delayed receipt. If there’s no email receipt within 12 hours, the submission has been unsuccessful. For this reason, if submitting by email plenty of time should be allowed for the EMA/TMA to be received.

For help submitting your EMA/TMA by email contact Computing Helpdesk on +44 (0)1908 653972. Visit https://help.open.ac.uk/contact to find our opening hours or to start a Web Chat.
Latest Updates ( sorted recent to last )
over 2 years ago - at 05/25/2023 07:39AM

Maintenance is ongoing to our servers that host StudentHome, TutorHome and our main authentication system.

We are aware of some issues for users being redirected to OpenLearn instead of StudentHome whilst this maintenance is ongoing. Investigation is currently ongoing and we apologise for the inconvenience caused.

Module websites are still available, you can go to learn2.open.ac.uk and browse/search for your module/pres, there you will find your module material and online rooms for tutorials.

If you need to submit an urgent EMA/TMA via the electronic-tutor-marked assignments (eTMA) system during this period:
• Attach the eTMA file to an email and send it to  etma@open.ac.uk. Please only submit the eTMA by email if you are unable to do so via the website.
• In the subject field you must put your Personal Identifier number, your module code, and the tutor-marked assignments (TMA) number, all separated by a slash e.g. P1234567/B999/01.

Please note that the email submission of the TMA/EMA isn’t immediate and there will be a delayed receipt. If there’s no email receipt within 12 hours, the submission has been unsuccessful. For this reason, if submitting by email plenty of time should be allowed for the EMA/TMA to be received.

For help submitting your EMA/TMA by email contact Computing Helpdesk on +44 (0)1908 653972. Visit https://help.open.ac.uk/contact to find our opening hours or to start a Web Chat.

Burned by Vendor Downtime? Never Again with Our Status Page Aggregator

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook