Outage in OpsGenie

Partial outage in ICC sessions due to network problem

Resolved Minor
April 06, 2023 - Started about 1 year ago - Lasted 24 minutes
Official incident page

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Outage Details

The problem is related to a misconfiguration on our network causing ICC sessions to fail. We are working on a fix and adjusting our network. Incident flow is continue to work without a problem and there is no data loss. We appreciate your patience as our teams continue with our investigations into the service interruption
Components affected
OpsGenie Incident Flow OpsGenie Incident Flow
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/06/2023 03:07PM

Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.

IDENTIFIED about 1 year ago - at 04/06/2023 02:45PM

The problem is related to a misconfiguration on our network causing ICC sessions to fail. We are working on a fix and adjusting our network. Incident flow is continue to work without a problem and there is no data loss. We appreciate your patience as our teams continue with our investigations into the service interruption

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