Outage in OwnBackup

Backups failing on Salesforce instance UM9

Resolved Minor
March 13, 2024 - Started about 2 months ago - Lasted 4 days
Official incident page

Need to monitor OwnBackup outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including OwnBackup, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating an issue where customers that have Salesforce orgs on instance UM9 are failing to backup and presented with a message to re authenticate their service. We are working with Salesforce support on identifying the root cause of this condition.
Components affected
OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups OwnBackup Automatic Backups
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/17/2024 09:41AM

Salesforce has resolved their incident on instance UM9.
We have verified that orgs on this instance are backing up successfully.

Clients that have orgs on instance UM9 are requested to re authenticate their services in order to re initiate the backup process.

IDENTIFIED about 2 months ago - at 03/14/2024 01:30PM

As a result of our investigation with Salesforce, Salesforce has identified and raised an incident.
The status of Salesforce's incident can be tracked here:
https://status.salesforce.com/incidents/12405

Once the Salesforce incident is concluded, we will reassess this condition and share updates.

INVESTIGATING about 2 months ago - at 03/13/2024 12:03PM

We are currently investigating an issue where customers that have Salesforce orgs on instance UM9 are failing to backup and presented with a message to re authenticate their service.
We are working with Salesforce support on identifying the root cause of this condition.

Latest OwnBackup outages

App1 possible slowness - 14 days ago
Accelerate is not accessible in AU4 - 17 days ago
Backups Unable to Start/Finish - about 1 month ago
Backups Failing Across Multiple Regions - about 1 month ago
Cannot register new Archive accounts to HIPAA4 and EMEA4 Azure regions. - about 2 months ago

The easiest way to monitor OwnBackup and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3154 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE