Outage in Pagero

Pagero Online - Clearance Spain - Delay in receiving APP responses

Resolved Major
July 04, 2023 - Started about 2 years ago - Lasted 1 day
Official incident page

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Outage Details

We’re currently investigating unexpected delays in the reception of APP Responses from the Clearance service for invoices sent in Pagero Online to some Spanish recipients. This issue was identified at 04/07/23 - 21:42 CEST. We are working on identifying the cause and impact on customers. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
Components affected
Pagero Online
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 07/06/2023 01:19PM

During this week, there have been some delays in receiving Application Responses from the Clearance service for some Spanish recipients. This was due to updates that needed to be implemented to the connection, and it took longer than expected to synchronize between them and Pagero.

All parties are aligned now, and the issue has now been resolved, services are available and working as normal. As for the Application Responses, they have all been successfully processed.

We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team

INVESTIGATING about 2 years ago - at 07/06/2023 05:16AM

We’re still investigating the issue and are doing our best to find a solution as soon as possible.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

INVESTIGATING about 2 years ago - at 07/06/2023 01:59AM

We’re still investigating the issue and are doing our best to find a solution as soon as possible.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

INVESTIGATING about 2 years ago - at 07/05/2023 09:14PM

We’re still investigating the issue and are doing our best to find a solution as soon as possible.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

INVESTIGATING about 2 years ago - at 07/05/2023 10:05AM

We’re still investigating the issue and are doing our best to find a solution as soon as possible.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

INVESTIGATING about 2 years ago - at 07/05/2023 03:33AM

We’re still investigating the issue and are doing our best to find a solution as soon as possible.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

INVESTIGATING about 2 years ago - at 07/05/2023 01:53AM

We’re still investigating the issue and are doing our best to find a solution as soon as possible.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

INVESTIGATING about 2 years ago - at 07/04/2023 11:51PM

We’re currently investigating unexpected delays in the reception of APP Responses from the Clearance service for invoices sent in Pagero Online to some Spanish recipients. This issue was identified at 04/07/23 - 21:42 CEST. We are working on identifying the cause and impact on customers.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

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