Outage in Pantheon

Degraded Dashboard and Terminus Performance

Resolved Minor
October 18, 2022 - Started almost 3 years ago - Lasted about 4 hours
Official incident page

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Outage Details

Our monitoring has detected elevated error rates for the Dashboard and Terminus commands. These may manifest as slow page loads, failed logins, failed SFTP connection, or failures with Terminus commands. For urgent issues please contact support via helpdesk@pantheon.io.
Components affected
Pantheon Dashboard Pantheon Terminus Operations Pantheon Workflow Operations
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 10/18/2022 12:21PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 10/18/2022 12:16PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 10/18/2022 11:46AM

The issue has been identified and a fix is being implemented.

IDENTIFIED almost 3 years ago - at 10/18/2022 11:12AM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 3 years ago - at 10/18/2022 10:45AM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 10/18/2022 10:13AM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 10/18/2022 09:42AM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 10/18/2022 09:10AM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 10/18/2022 08:39AM

Our monitoring has detected elevated error rates for the Dashboard and Terminus commands. These may manifest as slow page loads, failed logins, failed SFTP connection, or failures with Terminus commands.

For urgent issues please contact support via helpdesk@pantheon.io.

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