Outage in Pantheon

Degraded Dashboard, Terminus, and Autopilot Performance

Resolved Minor
October 18, 2022 - Started almost 3 years ago - Lasted about 11 hours
Official incident page

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Outage Details

Our monitoring has detected elevated error rates for the Dashboard and Terminus commands, specifically dashboard logins. These may manifest as slow page loads, failed logins, failed SFTP connection, or failures with Terminus commands. For urgent issues please contact support via helpdesk@pantheon.io.
Components affected
Pantheon Dashboard Pantheon Terminus Operations
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 10/19/2022 03:04AM

We are continuing to monitor for any further issues.

MONITORING almost 3 years ago - at 10/19/2022 02:31AM

We are continuing to monitor for any further issues.

MONITORING almost 3 years ago - at 10/19/2022 02:00AM

We are continuing to monitor for any further issues.

MONITORING almost 3 years ago - at 10/19/2022 01:30AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 3 years ago - at 10/19/2022 01:00AM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 10/19/2022 12:30AM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 10/18/2022 11:56PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 10/18/2022 11:23PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 10/18/2022 10:53PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 10/18/2022 10:24PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 10/18/2022 09:54PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 10/18/2022 09:24PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 10/18/2022 08:56PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 10/18/2022 08:24PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 10/18/2022 07:55PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 10/18/2022 07:26PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 10/18/2022 06:57PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 10/18/2022 06:28PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 10/18/2022 05:53PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 10/18/2022 05:24PM

Our monitoring has detected elevated error rates for the Dashboard, Terminus commands, and Autopilot. These may manifest as slow page loads, failed logins, failed SFTP connection, failures with Terminus commands, or non-running Autopilot workflows.

For urgent issues please contact support via helpdesk@pantheon.io

INVESTIGATING almost 3 years ago - at 10/18/2022 04:54PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 10/18/2022 04:24PM

Our monitoring has detected elevated error rates for the Dashboard and Terminus commands, specifically dashboard logins. These may manifest as slow page loads, failed logins, failed SFTP connection, or failures with Terminus commands.

For urgent issues please contact support via helpdesk@pantheon.io.

Latest Pantheon outages

Degraded Dashboard Service - 2 days ago
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Dashboard Performance Issues - 10 days ago
Intermittent Interruption of Deployments - 21 days ago

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