Outage in PaperCut

Mobility Cloud Print Partial Outage

Resolved Major
August 09, 2023 - Started 9 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Post investigation, our development team has identified the root cause of this partial outage. Cloud Print services are being temporarily migrated to other infrastructure in an effort to restore functionality. This partial outage will affect some existing Cloud Print customers and any new Cloud Print servers that attempt to register. Once the underlying issue has been resolved, these services will then be migrated back.
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/09/2023 11:12PM

The partial outage of Mobility Cloud Print services has been resolved and the service is stable after a period of monitoring. Improvements to the associated infrastructure are taking place as a means of mitigating this moving forward while also improving overall stability and performance.

MONITORING 9 months ago - at 08/09/2023 08:20PM

Cloud Print services have now reached a functional and stable state. We're continuing to monitor the situation while these services are again running on our primary infrastructure.

IDENTIFIED 9 months ago - at 08/09/2023 05:54PM

Post investigation, our development team has identified the root cause of this partial outage. Cloud Print services are being temporarily migrated to other infrastructure in an effort to restore functionality.

This partial outage will affect some existing Cloud Print customers and any new Cloud Print servers that attempt to register.

Once the underlying issue has been resolved, these services will then be migrated back.

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