Number of Incidents
1 outages
Since last incident
19 days
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Major · 18 days ago · lasted about 5 hours
PaperCut Pocket/Hive and PaperCut Mobility Cloud Print - Printing Failure
Our Product Development Team has identified an issue with the infrastructure that supports the IoT Core service of both PaperCut Hive / Pocket and PaperCut Cloud Print. The IoT Core service is being migrated to separate infrastructure as a means of resolving this outage. Symptoms as it relates to PaperCut Pocket / Hive: Print Release failure, namely 502 errors when attempting to release print jobs. Symptoms as it relates to PaperCut Mobility Print: Delayed communication in printing or complete printing outage as PaperCut Mobility Cloud Print relies on this service to orchestrate the Peer to Peer connection between clients and the Mobility Print server.
Major · about 2 months ago · lasted about 5 hours
Mobility Cloud Print Partial Outage
Post investigation, our development team has identified the root cause of this partial outage. Cloud Print services are being temporarily migrated to other infrastructure in an effort to restore functionality. This partial outage will affect some existing Cloud Print customers and any new Cloud Print servers that attempt to register. Once the underlying issue has been resolved, these services will then be migrated back.
Major · 2 months ago · lasted 31 minutes
Mobility Cloud Print Service Degraded
An issue with Mobility Print's Cloud Print feature has been identified, and the team has been notified.
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