Outage in PaperCut
PaperCut Pocket/Hive and PaperCut Mobility Cloud Print - Printing Failure
Resolved MajorIncident Report
Our Product Development Team has identified an issue with the infrastructure that supports the IoT Core service of both PaperCut Hive / Pocket and PaperCut Cloud Print.
The IoT Core service is being migrated to separate infrastructure as a means of resolving this outage.
Symptoms as it relates to PaperCut Pocket / Hive:
Print Release failure, namely 502 errors when attempting to release print jobs.
Symptoms as it relates to PaperCut Mobility Print:
Delayed communication in printing or complete printing outage as PaperCut Mobility Cloud Print relies on this service to orchestrate the Peer to Peer connection between clients and the Mobility Print server.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 09/12/2023 08:21PM
After monitoring the infrastructure changes that have been made we can confirm that issues around our IoT Core service have been fully rememdied.
MONITORING
almost 3 years ago - at 09/12/2023 05:59PM
We're continuing to monitor the situation and will provide additional updates here.
MONITORING
almost 3 years ago - at 09/12/2023 05:59PM
Our IoT core service is now operating on separate infrastructure and functionality has been restored. PaperCut Hive / Pocket and PaperCut Mobility Cloud Print are now fully operational.
IDENTIFIED
almost 3 years ago - at 09/12/2023 03:36PM
Our Product Development Team has identified an issue with the infrastructure that supports the IoT Core service of both PaperCut Hive / Pocket and PaperCut Cloud Print.
The IoT Core service is being migrated to separate infrastructure as a means of resolving this outage.
Symptoms as it relates to PaperCut Pocket / Hive:
Print Release failure, namely 502 errors when attempting to release print jobs.
Symptoms as it relates to PaperCut Mobility Print:
Delayed communication in printing or complete printing outage as PaperCut Mobility Cloud Print relies on this service to orchestrate the Peer to Peer connection between clients and the Mobility Print server.
Latest PaperCut outages
PaperCut Hive - Some users are intermittently unable to release print jobs or experience intermittent loading in the Hive admin portal - 2 months ago
PaperCut Hive & PaperCut MF - Some users experiencing failures Scanning to Google Drive - 3 months ago
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