Outage in PaperCut

PaperCut Pocket/Hive and PaperCut Mobility Cloud Print - Printing Failure

Resolved Major
September 12, 2023 - Started over 1 year ago - Lasted about 5 hours
Official incident page

Need to monitor PaperCut outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including PaperCut, and never miss an outage again.
Start Free Trial

Outage Details

Our Product Development Team has identified an issue with the infrastructure that supports the IoT Core service of both PaperCut Hive / Pocket and PaperCut Cloud Print. The IoT Core service is being migrated to separate infrastructure as a means of resolving this outage. Symptoms as it relates to PaperCut Pocket / Hive: Print Release failure, namely 502 errors when attempting to release print jobs. Symptoms as it relates to PaperCut Mobility Print: Delayed communication in printing or complete printing outage as PaperCut Mobility Cloud Print relies on this service to orchestrate the Peer to Peer connection between clients and the Mobility Print server.
Components affected
PaperCut Cloud Print for Mobility Print PaperCut Pocket & PaperCut Hive
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/12/2023 08:21PM

After monitoring the infrastructure changes that have been made we can confirm that issues around our IoT Core service have been fully rememdied.

MONITORING over 1 year ago - at 09/12/2023 05:59PM

We're continuing to monitor the situation and will provide additional updates here.

MONITORING over 1 year ago - at 09/12/2023 05:59PM

Our IoT core service is now operating on separate infrastructure and functionality has been restored. PaperCut Hive / Pocket and PaperCut Mobility Cloud Print are now fully operational.

IDENTIFIED over 1 year ago - at 09/12/2023 03:36PM

Our Product Development Team has identified an issue with the infrastructure that supports the IoT Core service of both PaperCut Hive / Pocket and PaperCut Cloud Print.

The IoT Core service is being migrated to separate infrastructure as a means of resolving this outage.

Symptoms as it relates to PaperCut Pocket / Hive:
Print Release failure, namely 502 errors when attempting to release print jobs.

Symptoms as it relates to PaperCut Mobility Print:
Delayed communication in printing or complete printing outage as PaperCut Mobility Cloud Print relies on this service to orchestrate the Peer to Peer connection between clients and the Mobility Print server.

Latest PaperCut outages

Print release jobs disappearing from the queue. User is forced back to the home screen. - 25 days ago
Easy Print & Scan and Scanning Functionality Failure in AU Production Environment - about 2 months ago
PaperCut Pocket/Hive Print Delivery Profiles cannot be deleted - about 2 months ago
PaperCut Pocket and PaperCut Hive - Job log not updating for organizations hosted in the AU data center - 3 months ago
PaperCut Hive and PaperCut Pocket platform outage - 3 months ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE