Outage in PaperCut
Mobility Cloud Print Partial Outage
Resolved MajorIncident Report
Post investigation, our development team has identified the root cause of this partial outage. Cloud Print services are being temporarily migrated to other infrastructure in an effort to restore functionality.
This partial outage will affect some existing Cloud Print customers and any new Cloud Print servers that attempt to register.
Once the underlying issue has been resolved, these services will then be migrated back.
Components affected
PaperCut Cloud Print for Mobility PrintTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 08/09/2023 11:12PM
The partial outage of Mobility Cloud Print services has been resolved and the service is stable after a period of monitoring. Improvements to the associated infrastructure are taking place as a means of mitigating this moving forward while also improving overall stability and performance.
MONITORING
almost 3 years ago - at 08/09/2023 08:20PM
Cloud Print services have now reached a functional and stable state. We're continuing to monitor the situation while these services are again running on our primary infrastructure.
IDENTIFIED
almost 3 years ago - at 08/09/2023 05:54PM
Post investigation, our development team has identified the root cause of this partial outage. Cloud Print services are being temporarily migrated to other infrastructure in an effort to restore functionality.
This partial outage will affect some existing Cloud Print customers and any new Cloud Print servers that attempt to register.
Once the underlying issue has been resolved, these services will then be migrated back.
Latest PaperCut outages
PaperCut Hive - Some users are intermittently unable to release print jobs or experience intermittent loading in the Hive admin portal - about 1 month ago
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PaperCut Hive - We are currently investigating an issue affecting PaperCut Hive's UI and print release. - about 2 months ago
PaperCut Hive & Pocket - Some customers may experience print job release failures in the US hosting region - 2 months ago
PaperCut Hive - users unable to log into devices - 3 months ago
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