Outage in PaperCut

PaperCut Pocket/Hive and PaperCut Mobility Cloud Print - Printing Failure

Resolved Major
September 12, 2023 - Started 8 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Our Product Development Team has identified an issue with the infrastructure that supports the IoT Core service of both PaperCut Hive / Pocket and PaperCut Cloud Print. The IoT Core service is being migrated to separate infrastructure as a means of resolving this outage. Symptoms as it relates to PaperCut Pocket / Hive: Print Release failure, namely 502 errors when attempting to release print jobs. Symptoms as it relates to PaperCut Mobility Print: Delayed communication in printing or complete printing outage as PaperCut Mobility Cloud Print relies on this service to orchestrate the Peer to Peer connection between clients and the Mobility Print server.
Components affected
PaperCut Cloud Print for Mobility Print PaperCut Pocket & PaperCut Hive
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/12/2023 08:21PM

After monitoring the infrastructure changes that have been made we can confirm that issues around our IoT Core service have been fully rememdied.

MONITORING 8 months ago - at 09/12/2023 05:59PM

We're continuing to monitor the situation and will provide additional updates here.

MONITORING 8 months ago - at 09/12/2023 05:59PM

Our IoT core service is now operating on separate infrastructure and functionality has been restored. PaperCut Hive / Pocket and PaperCut Mobility Cloud Print are now fully operational.

IDENTIFIED 8 months ago - at 09/12/2023 03:36PM

Our Product Development Team has identified an issue with the infrastructure that supports the IoT Core service of both PaperCut Hive / Pocket and PaperCut Cloud Print.

The IoT Core service is being migrated to separate infrastructure as a means of resolving this outage.

Symptoms as it relates to PaperCut Pocket / Hive:
Print Release failure, namely 502 errors when attempting to release print jobs.

Symptoms as it relates to PaperCut Mobility Print:
Delayed communication in printing or complete printing outage as PaperCut Mobility Cloud Print relies on this service to orchestrate the Peer to Peer connection between clients and the Mobility Print server.

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